YOUR SMART SUSTAINABLE MARKETPLACE

To Create an Account on EarthnMe, follow these steps:

• ● Click Login in the upper-right corner.
• ● Customer Account page loads for you
• ● Under New Customers, click the Create Account, fill in the required fields and complete the steps.
• ● On successful completion, the account is created and My Account page loads for you

An account confirmation email will be sent for the email id that you have provided while creating the EarthnMe account.

You need to register your account to be able to log in & access EarthnMe. Please follow the above steps to create an account on EarthnMe.

For registered users, you can click Login in the upper-right corner & access your customer account.

No, we don’t have the option to Login on EarthnMe using a mobile number. You can use the email id that you have given in your last order to log in.

You can recover your account by contacting the EarthnMe customer support team through

• ● Live Chat Support
• ● Submit Contact Form - https://earthnme.com/contact

After signing into your account, go to the My Account section in the Customer Dashboard.

Click on change or edit password on the Contact Information

Enter your Email Address and click Forgot Your Password? on the login page, and fill in the required details. Password Reset Email will be sent to your Inbox, click on the Set New Password and set your new password by completing the process.

To change your contact details, follow these steps:

• ● Login to your account with a registered Email Id & Password.
• ● Click Edit in Contact Information & address to make the necessary changes.
• ● Additionally, you can also add another address & make it your default address.

If you didn’t receive the OTP while creating the account, click on Resend OTP.

In case, you come across an error or any other concern, please contact the support team through:

• ● Live Chat Support
• ● Submit Contact Form - https://earthnme.com/contact

When your account registration fails:

• ● Check on all the fields that you entered while creating an account.
• ● Or if you have left out any of the required field’s information or provided the wrong information.

If the issue still persists, please contact the support team on:

• ● Live Chat Support
• ● Submit Contact Form - https://earthnme.com/contact

If you want to add more additional billing addresses and shipping addresses. Follow these steps:

• ● Login to your account with a registered Email Id & Password.
• ● Click the Address Book option under the Customer Dashboard.
• ● Click Add New Address button to set that as your default billing address and shipping address.
• ● To add another address, click on Add New Address and follow all the above steps.

To Create an Account on EarthnMe, follow these steps:

• ● Click on Sell With Us in the upper-right corner.
• (or)
• ● Click on Sell With Us under the Marketplace menu from the Footer Section.
• (or)
• ● Click on Register in the upper-right corner.
• ● Enter the initial required information to create the account.
• ● Followed by completing all the required 5 steps with the necessary information (one after the other) and saving them.

After admin approval, a confirmation email will be sent for the email id that you have provided while creating the EarthnMe seller account<./p>

Once your account is approved, you can start selling on EarthnMe using the login options provided on the page.

You need to register an account and complete the seller profile information.

Our EarthnMe admin will verify the profile details that you have provided and validate your registration.

Once validated, you will receive an account validated/approved email from EarthnMe.

If you want to add a product to sell on EarthnMe, follow these steps:

• ● Login to your seller account by following the steps mentioned in the above steps.
• ● Click Seller Products under the Seller section.
• ● Click Add New Product.
• ● Fill up all the 6 steps one by one and save them.
• ● Seller Products page loads for you with the Products Lists.

To edit the product details listed by you, follow these steps:

• ● Login to your seller account
• ● Click Seller Products under the Seller section.
• ● Click the Edit icon on the product that you wish to edit/modify.
• ● Make the changes that you need to do and click Save.

Products will be saved with the changes you have made.

If you wish to change your profile details provided on the EarthnMe seller account. Follow these steps:

• ● Login to your seller account with a registered Email Id & Password.
• ● Click My Profile under the Seller section.
• ● Make the necessary changes and click Save Profile.

Your Profile will be updated with the changes.

If you wish to manage the orders on your EarthnMe seller account. Follow these steps:

• ● Login to your seller account with a registered Email Id & Password.
• ● Seller Dashboard page loads for you.
• ● Click Order Management under the Seller section.
• ● Orders page loads for you.

You can check on the details and status of the orders.

You can check your account order transaction records on your EarthnMe seller account. Follow these steps:

• ● Login to your seller account with a registered Email Id & Password.
• ● Seller Dashboard page loads for you.
• ● Click Transactions under the Seller section.
• ● Transactions page loads for you.

You can check on the transaction details of the orders.

You can check the overall performance report records on your EarthnMe seller account. Follow these steps:

• ● Login to your seller account with a registered Email Id & Password.
• ● Seller Dashboard page loads for you.

You can check all your performance reports like income details, order status, and last five orders on the seller dashboard.

EarthnMe supports all types of payment options via Razorpay.

• ● Card - Visa, MasterCard, RuPay, and Maestro.
• ● UPI/QR - Instant payment using UPI App like BHIM, Google Pay, PhonePe, Paytm & More.
• ● Netbanking - All Indian banks.
• ● Wallet - Mobikwik, Freecharge, Airtel Money, Ola Money (Postpaid + Wallet), JioMoney, and PayZapp.

Currently, we do not have cash on delivery (COD) payment option on EarthnMe for buying products.

As of now, EarthnMe does not support the EMI option for payments.

Check the payment method and the details that you have provided. Try again with a different payment method or contact your bank about payment security policies.

If the issue, still persists -

Contact the EarthnMe support team in any one of the following ways to resolve it.

• ● Live Chat Support
• ● Raise a ticket

The goods and services tax (GST) is a value-added tax that is charged on most goods and services sold for domestic consumption. The consumer should pay GST for the product or service they order. Each and every order that is placed on or after July 1st, 2017 will get the GST charges including other taxes like Excise duty, VAT, Entry tax, and more.

Currently, at this point EarthnMe ships products only inside India.

For bulk shipping, write to us at connect@earthnme.com.

With Shiprocket, EarthnMe delivers across 27000+ serviceable pin codes locations.

At present, we do not allow Self Ship for any of the products.

If you purchase over INR1000, then free shipping will be directly applied to your checkout process itself.

You will get an email/SMS that will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your EarthnMe account.

If your order gets delayed, you will receive an email/message with the updates. In this case, a new delivery timeframe will be shared with you through email or SMS. You can also track the order status by visiting My Orders.

The estimated delivery time for products post-shipment average time within 1 to 2 weeks. Our selling partners regularly keep ready stock to fulfill all your orders, this is to make sure the minimum lag between receiving and dispatching orders. The estimated delivery time also varies depending on - Product type/category, Quantity, Destination, etc.

• a. In case of receiving the wrong delivery of products?
• Kindly raise a ticket on the portal, mention all the order-related details in the ticket.
• b. In the case of receiving partial/incomplete delivery of products?
• Kindly raise a ticket on the portal, mention all the order-related details in the ticket,
• c. In an event of missed order/house locked during an attempt to ship a particular product?
• In case you missed an order/ are unavailable during an attempt to ship a particular product, our courier partner will be delivering your order usually the next business day in case you miss a delivery. Also, you can check your SMS/Email for more details on when the courier service will try to deliver your order again.

You need to check out the order status and once the order is accepted by the vendor the address can’t be changed. You can contact the support team to make the shipping address before the order gets processed.

Returns can be accepted only for defective/damaged/incorrectly shipped product(s)/item(s). You need to return it within 7-15 days from the date of delivery and you need to notify us by raising the ticket within 48 hours of receipt of the product.

Please notify us within 48 hours of receipt of the product by raising the ticket.

• ● The customer has to upload pictures/images of damaged/defective products. The damage or defect should be clearly visible in the pictures/images
• ● The return package of the products that you wish to return should be well-packed with all its original packing and tags.
• ● The customer must provide Customer invoice details.
• ● We will process 100% refunds once we receive & review the product at our end.

For more details please visit: https://earthnme.com/return-policy

Customers can cancel an order/item within 24 hours of product order placement. Follow these steps:

For Registered Users:

• 1. Login to your account with a registered Email Id & Password.
• 2. My Account page loads for you.
• 3. Check out the “Recent Orders” section and click the “Cancel Order” option in the Order you wish to cancel. (Customer can cancel orders with the orders in pending and processing status within 24 hours)
• 4. “Cancel Order Request” pop-up appears. You need to pick the predefined reasons for cancellation from the drop-down options and you can mention more information about the cancellation in the comments section.
• 5. Click the “Cancel Order” button.
• 6. Order will be Canceled and the Order cancel confirmation email will be sent to your registered Email id..

For Guest Users:

Guest users need to create an account with the Email Id they have used while ordering, by following the steps provided below:

• 7. Create Login in the upper right corner.
• 8. Click the Create Account and Fill in the required fields.
• 9. Click the My Dashboard in the upper right corner and My Account page loads for you.
• 10. Please follow the above steps given to registered users to cancel your order.

In case, if an error occurs customers can raise a ticket and contact the support team to resolve the issue.

You can’t cancel your order after 24 hours of order placement. If you get any error while canceling the order, you can contact the support team.

As soon as you request the cancellation of item(s) within 24 hours of order placement by following the given steps, the order will get canceled and you will be notified of the same by email.

As soon as you cancel your order, EarthnMe will refund the amount back to you within 15 business days.

You will receive your refunds based on the mode of payment. If you processed your order using Credit Card/Debit Card/Net Banking. Along with the approved payment gateways, EarthnMe will credit your refund directly to your bank account within 7-21 working days from the time of EarthnMe’s refund request approval.

If you return/cancel any of the purchased products you will get the amount refunded including the GST.

As soon as the returned product got received, EarthnMe will refund the amount back to you within 15 business days.

You can contact EarthnMe customer support team by:

• ● Live Chat:
• To chat live via instant messaging with a product expert/customer support team, click the Live Chat icon at the bottom right of the page. Enter your Name, Email ID, Message and submit it
• ● Contact Form Submission:
• You can contact EarthnMe, by using the contact form found on the page link I have provided below:
  https://earthnme.com/contact