YOUR SMART SUSTAINABLE MARKETPLACE

Return Policy

We offer a refund within 14-21 business days from the date of delivery of the product(s) ordered on EarthnMe subject to the following conditions

What If You Receive Defective/Damaged/Incorrect Product(s)?

Please notify us within 48 hours of receipt of the product by raising the ticket.

The customer has to upload pictures/images of damaged/defective products. The damage or defect should be clearly visible in the pictures/images.

The return package of the products that you wish to return should be well-packed with all its original packing and tags.

The customer must provide Customer invoice details.

We will process 100% refunds once we receive & review the product at our end.

How You’ll Return Product(s)?

Customer can return their product(s) by letting us know within 48 hours from the date of delivery by raising the ticket from your Registered EarthnMe Account.

A courier pickup for the product return will be scheduled with the courier partner.

On receiving the return request, EarthnMe will arrange the Pickup for most of the regions, unless specific/unforeseen circumstances.

Who Pays For Shipping Return?

To return the product(s), a courier pickup will be scheduled with the courier partner. For two attempts, Courier Partner offers return shipping charges free of cost for the customers. If the customer agreed a time to pick up the product to return and missed on the second attempt, then Rs.100 will be deducted from the amount to be refunded.

What’s The Procedure To Raise Product(s) Return Ticket(s)?

For Registered Users:

Registered users can raise a new support ticket to return the product(s) by following the steps provided below:

• 1. Log in to your EarthnMe Registered Account.
• 2. Click the My Dashboard in the upper right corner.
• 3. My Account page loads for you.
• 4. Click My Support Tickets Tab.
• 5. Fill in the fields.
• 6. Click Submit.

For Guest Users:

Guest users can raise a new support ticket to return the product(s), by following the steps provided below:

• 1. Create Login in the upper right corner.
• 2. Customer Account page loads for you.
• 3. Click the Create Account.
• 4. Fill in the fields.
• 5. Click Create Account Button.
• 6. Click the My Dashboard in the upper right corner.
• 7. My Account page loads for you.
• 8. Click My Support Tickets Tab.
• 9. Fill in the fields.
• 10. Click Submit.

What Are All The General Conditions Of Product(s) Return?

Product(s) Return Need To Be Processed With:

The customer should attach the EarthnMe product(s) invoice/order sheet.

Should include all its original delivery packaging box, manufacturer's packaging with dustbags, warranty cards, authenticity labels, and all other items included with the product(s) delivered and assure the parcel is appropriately packed.

Only defective/damaged products can be returned.

Ensure that the product is unused and in the same condition as you received it and all the product tags are in place.

What If You Want To Cancel An Order/Item?

Customers can cancel an order/item within 24 hours of product order placement. Follow these steps:

For Registered Users:

• 1. Login to your account with a registered Email Id & Password.
• 2. My Account page loads for you.
• 3. Check out the “Recent Orders” section and click the “Cancel Order” option in the Order you wish to cancel. (Customer can cancel orders with the orders in pending and processing status within 24 hours)
• 4. “Cancel Order Request” pop-up appears. You need to pick the predefined reasons for cancellation from the drop-down options and you can mention more information about the cancellation in the comments section.
• 5. Click the “Cancel Order” button.
• 6. Order will be Canceled and the Order cancel confirmation email will be sent to your registered Email id.

For Guest Users:

Guest users need to create an account with the Email Id they have used while ordering, by following the steps provided below:

• 1. Create Login in the upper right corner.
• 2. Customer Account page loads for you.
• 3. Click the Create Account.
• 4. Fill in the fields.
• 5. Click Create Account Button.
• 6. Click the My Dashboard in the upper right corner.
• 7. My Account page loads for you.
• 8. Check out the “Recent Orders” section and click the “Cancel Order” option in the Order you wish to cancel.
• 9. “Cancel Order Request” pop-up appears. You need to pick the predefined reasons for cancellation from the drop-down options and you can mention more information about the cancellation in the comments section.
• 10. Click the “Cancel Order” button.
• 11. Order will be Canceled and the Order cancel confirmation email will be sent to your registered Email id.

The customer should attach the EarthnMe product(s) invoice/order sheet.

How You’ll Receive Your Refund?

You will receive your refunds based on the mode of payment. If you processed your order using Credit Card/Debit Card/Net Banking. Along with the approved payment gateways, EarthnMe will credit your refund directly to your bank account within 7-21 working days from the time of EarthnMe’s refund request approval.

If you have any further questions about our return policies, please don't hesitate to contact us at connect@earthnme.com.